Macrologic is pleased to announce our new and improved (and really fast!) MacroLink PlusTM Billing system.
There are many changes on the outside that our users will notice immediately, but we are most proud of the improvements on the inside that will make many data related tasks much easier to perform, more intuitive, and lightning fast.
Open Item Accounting
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Payments can be applied to separate service offerings that you define and control.
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Payment entry can be viewed and reported on in total or by the billing group or just the service categories you select.
Improved access to A/R information
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Access to account balance and Aging information has been expanded and is now easily accessible throughout the system.
Fast and easy navigation with the use of:
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Color-coding to highlight changes made throughout the system.
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Drop-down menus to allow quick changes between screens or to enable the user to access multiple windows simultaneously.
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Customized screens developed for the different types of products or businesses you may wish to bill for, including all types of Telecom services, ISP services and a wide range of Utility products and services.
Totally New Customer Care software with broad trouble reporting capability that:
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Allows incidents and all events relating to each incident to be tracked independently by dozens of different criteria.
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Helps track escalations or trouble tickets transferred to other departments, or even those sent to outside vendors.
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Facilitates the use of standard system email used by CSRs to get and receive information critical to resolving customer issues and keeping others informed.
Enhanced system security options including:
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User-definable restrictions by individual activity.
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New lock-out options for entire modules for specific functions.
Major speed enhancements for:
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DataSend creation
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Reporting
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Data retrieval and display
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Customer account lookup and searches
Easy access to BillFinder software directly from MacroLink Plus 7.0
Many more system options now controllable by the user
Simplified assignment of monthly recurring charges with:
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One click promotional or recurring product assignment
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Streamlined data entry of recurring charge information
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Automated "OK to send" feature to speed account setup
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Improved use of predefined values, all controllable by the user
Expanded number of group summaries for enhanced convergent billing options
Expanded features for maintaining circuit inventories including:
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Inventory tracking and control by rate centers and reserved status
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Tracking of user-defined aging parameters to control re-use of assigned numbers
Access to custom form letters and customer mailings created in Microsoft word, directly integratible into MacroLink Plus database information.
The above features are just the highlights of the new MacroLink Plus 7.0 system that will soon be available for installation. As always, existing users of the MacroLink Plus system will be upgraded and converted to the new system without charge, resulting in a seamless transition to this powerful tool for improved productivity.
We appreciate the many good comments and ideas offered by our clients that helped in the development of this new software release. Thank you to those of you who gave such thoughtful, helpful suggestions.
Copyright © 2004 Macrologic, Inc. All Rights Reserved.
