The heart of any great business is superior customer service. Macrologic's MacroLink PlusTM includes the DataServTM system which provides one of the most flexible yet easy to use customer service tools available to telecommunications providers today. The DataServ module enables your customer service group to respond quickly and clearly to service inquiries and requests and it affords management overview and analysis of your customer service performance.
The entire MacroLink Plus system is WindowsTM based, allowing your customer service representatives to quickly locate and update information while speaking with the customer, often eliminating the need for costly follow up work.
Your customer service management team can generate an extensive assortment of reports to assist in the review, tracking and analysis of customer service performance. Some examples include reports by contact type, contact status, the number of open or closed contacts and customer service performance by individual or group. All reporting options feature full online review of contact information.
A Macrologic Account Specialist will help customize the DataServ tracking and reporting options to your specific needs to control this vital segment of your business.
